Help
At Luce Jewelry, we are committed to providing you with 100% peace of mind and customer satisfaction.
1. Answer all your questions about sizes and products!
We procure our products directly from Italy, and are in contact with our suppliers to quickly answer any questions you may have.
If you are unsure about the right size or design for you, or if you want a model that has not yet been released in your country, please feel free to let us know your requests and questions.
2. No more worries about shipping procedures!
We strive to deliver the most popular jewelry and watches to you quickly.
The items will be shipped by USPS Priority Mail Express (for the US continental), DHL, UPS or Fedex.
We do not charge any shipping fees.
3. Remove the anxiety of 10 days to 3 weeks for product delivery!
We do not keep any inventory and buy directly from Italy, so it takes 10 days to 3 weeks from the time of purchase to the time of delivery.
We think that our customers could be worried during the period.
For customers' peace of mind, we will inform you of the status of your shipment each time.
To be more specific
- Notification at the time of purchase
- Notification at the time of payment confirmation
- Notification when the product has been shipped.
If you have any other questions about the delivery status, please feel free to contact us.
It is the greatest pleasure for all of us to know that you will want to store with us again.
We will continue to make every effort to provide you with peace of mind and trust.
Please enjoy your shopping experience with us.
・How to order products
1. Add items to your cart.
Select the quantity of items you want and click the "Add to Cart" button.
2. Click "CHECK OUT" button
Please check the items in your cart.
Once you have confirmed the items, please click "CHECK OUT" button.
3. Enter your shipping information.
Enter the necessary information in the your shipping information field.
We offer free international shipping.
Your registered address will be displayed, so please correct it if your shipping address is different.
4. Confirm the shipping information.
Please confirm the shipping information and click "Continue to payment" button.
5. Select your payment method
We accept all major credit cards, including VISA, MasterCard, and American Express (AMEX).
We utilize Paypal as our payment method due to the security of the payment.
Paypal accepts VISA, MasterCard, JCB and American Express credit cards.
Please click "Pay now" button after confirmation.
6. Final confirmation of your order
The order process is now complete.
After your order is confirmed, an "Order Confirmation E-mail" as below will be automatically sent to your registered e-mail address, so please check it.
If you do not receive the confirmation email within 24 hours, there is a possibility of an error. Please check your registered email address once again.
It has been reported that some emails are automatically sorted into the junk mail folder, so please configure your settings in advance so that you can receive emails.
If you have any questions, please feel free to contact us any time.