Warranty service
Have you ever ordered a piece of jewelry online and waited for it to arrive, only to find out that it's not what you were expecting?
To be honest, we've had this experience several times.
We love mail order, but when I actually buy something, we are always nervous about whether it's the right size or a different color than I expected! We’re always so nervous!
How can we make sure that the fans of Italian jewelry can enjoy the joy of beautiful jewelry?
So, Luce Jewelry has started a "free return service" in order to provide our customers with a "truly satisfying product".
Luce Jewelry will accept the return of the product if it is the wrong size or you don't like the product you received.
In this way, we hope to eliminate the anxiety of online shopping, where you cannot actually pick up the product and try it on.
If you would like to return an item, please note the following and contact us in advance.
(This only applies to items with a price of less than USD3000)
1.Please be careful not to damage the product when you try it on
2.Please be careful not to scratch the products. We do not accept returns of items that have had the product tags removed or that are stained or scratched.
3.Please do not throw away the bag and accessories that came with the item, and return the item in the same condition as it arrived.
4.We do not accept returns of custom-made items or items that have not been listed in the store.
5.If you wish to return an item, please contact us within 2 days of receiving the item.
6.The customer is responsible for the shipping costs when returning the product.
Please note that if you do not comply with the above conditions, you will not be eligible for an exchange or return.
In case of exchange, we will order the item again in Italy.
It would take 10 days to 3 weeks for delivery. Please understand in advance.
All of our staff will provide you with heartfelt support so that you can enjoy your shopping experience with peace of mind.
Please enjoy the best jewelry with our reliable service.